Terms of Service
Last updated: 8 September 2026
The Service
These Terms of Service (the "Terms") govern your access to and use of the Branda.social platform and its related services (the "Service"). By using the Service you agree to these Terms. If you do not agree to them, do not use the Service. The Service lets you create and schedule social media posts, manage a unified inbox, view performance data and produce reports, and use artificial intelligence features to generate text, images and video and to analyse comments.
Eligibility and your account
You must be at least 18 (or the age of legal majority where you live) to use the Service. You are responsible for keeping your account credentials confidential and for all activity that takes place in your account. An account is personal. One account may manage several brands, subject to the limits of the plan purchased, but access to the account is for the account holder only.
Subscription, payments and billing
Some features require a paid subscription. Prices and billing terms are shown on the checkout screen before you confirm. The subscription is sold on two billing cycles: a monthly plan, which renews automatically each month, and an annual plan, which is paid a year up front at a reduced rate and renews automatically at the end of the year. There is no trial period. Payment is taken in full at the time of purchase. Payments are processed by PayPal, which acts as our payment provider. We do not store your payment details. You authorise us and our payment provider to charge the applicable amounts and any relevant taxes. Each plan's usage limits, including the number of posts per month, are counted across the whole account and all of its brands together, not separately per brand. We may change prices. A price change will not apply to a period already paid for; it applies to the next renewal, and we will give notice in advance.
Cancellation and refunds
You may cancel your subscription at any time from your account settings. Cancelling stops the next renewal and nothing else. On the monthly plan: cancelling stops the renewal, and your access continues until the end of the month you have already paid for. There is no pro-rata refund for the remainder of that month. On the annual plan: the plan is a one-year commitment paid up front, and it is not refundable. Cancelling stops the renewal, and your access continues until the end of the year you have already paid for. Nothing here limits any rights you may have under applicable law that cannot be waived. If you believe you have been charged in error, contact us and we will look into it.
Credits and AI-generated content
The artificial intelligence features in the Service are consumed using credits. Each plan includes a monthly credit allowance, which resets at the start of each billing cycle and does not carry over to the following month. Additional credit packs may be purchased separately. Purchased credits do not expire at the end of a billing cycle. If your subscription ends, purchased credits remain in your account and can be used if you subscribe again. A refund for purchased and unused credits is not automatic; you may contact us to request one and we will consider it on its merits. Content produced with artificial intelligence - text, images and video - is provided as is. We do not warrant that it will be accurate, original, free of bias, or fit for any particular purpose. Reviewing that content before you publish it, and making sure it complies with the law and with the rules of the social networks, is your responsibility alone. Where an external provider fails to complete an action, the credits reserved for it are returned to your account.
Acceptable use
You agree not to misuse the Service, including by interfering with its operation, attempting unauthorised access, or using it for unlawful purposes. You are responsible for the data you put into the Service and for the content you publish through it, and for holding the rights you need in them. You are responsible for complying with the terms of the social networks you connect to your account.
Intellectual property
The Service, including its software, design and content, is owned by Branda.social or its licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. The content you put into the Service remains yours. You grant us a limited licence to use it solely in order to operate the Service for you, including transmitting it to the providers listed in our Privacy Policy.
Privacy and data
Our Privacy Policy explains how we collect and process personal information, and which external providers receive data. By using the Service you agree to those practices. Note in particular that content you put into the Service for the artificial intelligence features is sent to external AI providers in order to be processed. The full list is in the Privacy Policy. You remain the controller of your customer data. We act as a service provider and processor in accordance with the Privacy Policy.
Termination
You may stop using the Service at any time. Stopping use does not, by itself, cancel a paid subscription: cancellation and refunds are governed by the section "Cancellation and refunds" above. On the monthly plan, a cancellation takes effect at the end of the month already paid for - your access continues until then, and the remainder of that month is not refunded. The annual plan is a one-year commitment paid up front, with no pro-rata refund; cancelling it stops the next renewal. We may suspend or terminate access in the event of a breach of these Terms or of the law. On termination, your right to use the Service ends, and we may delete or anonymise data in accordance with the Privacy Policy. Deleting an account also deletes the brands, posts and data associated with it. This cannot be undone.
Disclaimers
The Service is provided "as is" and "as available" without warranty of any kind, to the extent permitted by law. We do not warrant uninterrupted or error-free operation, or that the Service will meet any particular requirement. The Service depends on third-party interfaces and services, including the social networks and the AI providers. A change, fault or discontinuation at a third party may affect the availability of features in the Service, and we are not responsible for that.
Limitation of liability
To the maximum extent permitted by law, Branda.social will not be liable for indirect, incidental, special or consequential damages. Our total liability for any claim relating to the Service will not exceed the amounts you paid us in the twelve months preceding the event.
Changes to these Terms
We may update these Terms from time to time. We will publish the updated version and update the "Last updated" date. A material change to the commercial terms applies to the next billing cycle and not to a period already paid for.
Governing law and jurisdiction
These Terms are governed by the laws of the State of Israel, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the competent courts in Tel Aviv-Jaffa.
Contact
For questions about these Terms, you can reach us by email at: branda.social.app@gmail.com